Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at venusglobalds@gmail.com. Please note that returns will need to be sent to the following address: [As per Return Shipping Details] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at venusglobalds@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at venusglobalds@gmail.com.

Return,Exchange & Refund Policy

Order Cancellation

Orders can be cancelled only before shipment.
Once shipment,orders cannot be cancelled.

Exchange Policy

We offer an exchange-only policy.
Exchange request must be raised within 2 days of Delivery.
Exchange can be initiated by logging into our website and selecting the exchange option.
Only size exchanges are permitted.
Products can be exchanged with any other available product,subjecty to stock availability no excused please.

Exchange charges

An exchange charged of 12 % of total order cost per iteam is applicable.
The exchange amount must be paid via cash on delivery (COD) only.
Partial COD amount is non-refundable under anu circumstances.

Exchange Process

Reverse pickup will be attempted within 2 working days of approval.
customer must ensure the correct product is handed over.
The entire exchange process may take 7-15 working Days.
Replacement products will be dispatched only after the returned item is received and approved at our warehouse.

Reverse Pickup

Reverse pickup is available for most pin codes.
If reverse pickup is unavailable of fails,customer must self-ship the product to the address mentioned on the inoice.

Refund Policy

Refund are applicable only in cases of damaged,defective,or missing products.
A 360-degree parcel opening video is mandatory to rise such complaints.
Complaints must be reported within 2 days of delivery.
If approved after quality inspection at our warehouse,the refund will be credited to the original payment method within 7-8 working days of the return being delivered.

Exchange condition

product must be Unused,Unwashed,and in Original Condition is mandatory.
Original packing and tags must be intact.
Items showing signs of wear,wash,or damage will not be accepted.
Requests raised beyond the allowed period will not be accepted.

Customer Support 

VENUS GLOBAL DS

Email:venusglobalds@gmail.com
WhatsApp : +91 7359992155

Working in MON To SAT Time 9:00 AM To 6:00 PM Only.